How long will an order take?
For single commissions, I aim to have them completed within two working weeks.
If you need something done by a due date, please make sure you communicate this to me and I'll see what I can do!
How does a commission work?
I'm very collaborative in how I work and I always provide updates to my clients at key stages:
Do you accept feedback during a commission?
Honest feedback is essential to create the design that you would be most happy with, I encourage an open dialogue with my clients. At every stage of the process, clients get to input their ideas, make changes and provide critique.
What are the drawing stages?
Concept sketch - 5 revisions
That's it, the character has all it's shading and lighting and it is complete. Revisions at this stage are extremely tricky, so there will be an additional charge for any at this stage.
Can I order multiple characters?
You certainly can and I now offer a loyalty program where if you buy 5 characters in the same style and size, you get the 6th one free.
I've submitted an order but now want to change something!
Revisions vs. Fixes
A revision is where you've asked me to alter something in the illustration that was not covered in your design brief.
What happens if I can't go ahead with the order when you reach me on your waitlist?
If you're unable to proceed with your order, then I will remove your place from the wait list and you will need to submit another form to rejoin the queue if you are so inclined at a later date.
Will you draw anything?
Sadly, no not at this time. There are a number of things I don't draw which are listed below:
- Excessive gore
- Highly Complex Backgrounds/Environments
What size is the artwork?
Can you redraw this artists character/outfit?
Sadly, unless you specifically commissioned an artist to design that character and/or outfit, I shall have to say no since you don't own the copyright to that design and I don't want to steal another artists work.
However, we can work together using that image as a reference, tweaking and customising things until it's a new design all of its own for your unique character.
How do I contact you before I place an order?
You can contact me via the contact tab on this site or alternatively through email, or my various social media pages.
Are there any other ways of chatting with you?
If you are so inclined you can contact me in these places:
What payment options do you have?
Currently I'm only accepting Paypal.
Once I've provided you with a quote, and it has been approved. I'll send a PayPal invoice your way.
Can I cancel an order/get a refund?
Should you wish to cancel your commission, a cancellation fee may apply if work has already begun. Just reply back to the confirmation email you received, letting me know and we can discuss it.
What currency are the prices in?
All prices are in British Pound Sterling.
What payment plans can you offer?
For purchases under £50 GBP, full payment must be paid before work begins. For commissions over £50 GBP, you may choose from three payment plans:
Can I get a discount or can we negotiate?
Prices are non-negotiable.
Can I remove your signature?
No, you may not remove my signature from the original image file. You are permitted to crop out the signature for things like a profile picture, but it must not be removed otherwise.
How/where can I use your art?
All artwork, unless otherwise stated, is for personal use only. Rights for commerical use, which includes selling the art digitally, printed media or on print on demand websites (such as Redbubble and Teepublic), are not permitted unless discussed and negotiated with me.
How do I credit you?
Alongside the artwork in any and all social media websites or otherwise, please credit me as such:
Art by Sally Chittenden of Milmino Studios
Can you help me with something to do with my print on demand order?
Unfortunately as the artist, I'm unable to help with issues related to payment, shipping/delays or refunds/physical quality dissatisfaction of products sold by on-demand prinitng sites. However here is a couple of links to their help desks where you can contact people who can.
I have a request for a product/design to your store!
I appreciate all suggestions, comments and requests that you send my way regarding my art in my store(s). I consider each and every one carefully, and although I do fulfil some requests, especially if there is an obvious gap in the market I have missed, there is no guarantee that I will add your suggestion to my store either because of time restraints or I don't think it's a good fit.
As for existing designs for new requested products, unless a product is already made available by the print on demand website, I am unable to put my art onto it. So for example I would not be able to put one of my designs on a hockey stick, but I can add it to a cushion if it's not available already. However, if I do not feel that a design would be a right or suitable fit for a product, then I shall not apply it.