Question 1

How long will an order take?

Accepted Answer

For single commissions, I aim to have them completed within two working weeks.
 
If I'm doing a group commission, or a commission with alot of detail, it may take longer as I go back and forth for approval on the various characters involved.

If you need something done by a due date, please make sure you communicate this to me and I'll see what I can do!

Question 2

How does a commission work?

Accepted Answer

I'm very collaborative in how I work and I always provide updates to my clients at key stages:
 
Concept sketch
Refined sketch
Line art
Flat Colour
Final render
 
Each of these stages has a number of revisions allowed to ensure we do not get stuck on the one piece in an eternal loop. If you do go past the provided number of stages, I'll let you know and you'll need to either pick one of the past pieces or pay for additional revisions to be made.

Question 3

Do you accept feedback during a commission?

Accepted Answer

Absolutely!

Honest feedback is essential to create the design that you would be most happy with, I encourage an open dialogue with my clients. At every stage of the process, clients get to input their ideas, make changes and provide critique.

Question 4

What are the drawing stages?

Accepted Answer

Concept sketch - 5 revisions
 
I usually aim to provide 2-4 thumbnail sketches based on the info you've provided. 
After those intitial sketches are provided, I'm willing to do up to 5 more individual sketches (this includes doing tweaks to initial poses)
 
Refined sketch - 3 revisions
This is where I add all the details that make it your character and I need to check and make sure I haven't missed anything. Revisions at this stage are tricky, but essentially, if you've described one thing but then decide to change it to something else entirely, it'll count as a revision. 
 
Amendments made because I've misunderstood the description, or if I've missed a detail, do not count as revisions. 
 
Flat colour + Line art - 3 Revisions
This is self-explanatory and is similar to the refined sketch stage. Amendments for colour tweaks (e.g skin tones) don't count as a revision, but deciding radical colour changes does. You can request these colour revisions alongside other changes to count as a single revision.
 
Final render - No Revisions

That's it, the character has all it's shading and lighting and it is complete. Revisions at this stage are extremely tricky, so there will be an additional charge for any at this stage.

Question 5

Can I order multiple characters?

Accepted Answer

You certainly can and I now offer a loyalty program where if you buy 5 characters in the same style and size, you get the 6th one free.

Question 6

I've submitted an order but now want to change something!

Accepted Answer

That's fine, but if I've already started working on it there may be a cancellation fee, which will be sent via a seperate PayPal invoice.

Question 7

Revisions vs. Fixes

Accepted Answer

A revision is where you've asked me to alter something in the illustration that was not covered in your design brief.
 
A fix is where you've described something, and details were provided that I failed to add myself. Let me know, and they shall be fixed free of charge.

Question 8

What happens if I can't go ahead with the order when you reach me on your waitlist?

Accepted Answer

If you're unable to proceed with your order, then I will remove your place from the wait list and you will need to submit another form to rejoin the queue if you are so inclined at a later date.

Milmino .

Studios